Frequently Asked Questions

What is Amalgama?


You can read all about us, our mission and work here. 

 

Where is Amalgama?

Our team is mainly based in London, with origins from Colombia, Mexico, Egypt and the United States. We don't yet have a permanent space open to the public, but our plan is to grow and have one, so you can come and visit us soon. 

 

How can I get in touch with Amalgama?


We’d love to hear from you. Please feel free to drop us an email or message us via the contact page:

 

Why should I become a member of Amalgama?


By joining our member’s community, Amalgama Experience, you are not only gaining exclusive access to the Latin American, Spanish and Portuguese art scene but are also supporting our mission to champion women artists from these regions and ensure the international recognition of their work, process and contributions. Proceeds from the membership help us cover general operational expenses, exhibitions, publications and research. 

 

All our memberships include special discounts to our classes and online courses, professional workshops, conversation evenings, studio visits and special events, and much more. 

 

What type of programmes and events do you offer?


We currently offer a variety of programmes; including online art history courses, online seminars and talks, guided gallery tours, exhibition and studio visits, Members Evenings, masterclasses, mentoring sessions, workshops, among others. For more information and a full, up-to-date list of our virtual and London-based programme, please visit the Amalgama Experience (hyperlink) section of our website. 

 

Some of our events are free, some ticketed and some for members only. Attending some events may require a payment in addition to the monthly or annual membership fee. 

 

Ticketed events have a limited capacity (which will vary according to format) and therefore admission numbers may be limited and cannot be guaranteed. Access may be on a first-come, first-served basis. Tickets for paid events are non-refundable.

 

We reserve the right to cancel or rearrange an organised event. We do not accept liability for any costs incurred (e.g. travel) by members if we have to close or cancel an event.

 

If you have a suggestion for an event or would like to explore a collaboration with us, do e-mail us your proposal. Due to the high volume of proposals, we will try to respond to everyone as soon as possible.

 

Can I sign up for a course after it has started?

 

Yes! You will receive the recordings and reading lists for previous sessions and be able to join the next live Zoom session. There is no discount for joining after the course has started. 

 

I’ve just signed up but have not received confirmation of my membership details
As payment is through PayPal, we require 24-48 hours to verify and confirm it - you will receive your welcome email soon after.

 

If you haven't received your membership information within 48 hours, be sure to check your promotions or spam folder, our email might have landed there!. If you find our email in any of these folders, please add our email to your whitelist, to ensure you’ll never miss any of our amazing updates or news!

 

If you have not received an email after48 hours, please contact us: members@artamalgama.com 

 

If you would like to pay for your membership via bank transfer, please contact us.

 

How is the membership billed?

If you choose to subscribe through monthly instalments, you agree to a minimum one year’s membership. Your first payment will occur on the date you sign up and from then onwards; you will be billed on the same date of every month. If you fail to pay any instalment due, we will contact you and agree to take the payment at the next available date. 

 

If you choose to pay annually, you will make one single payment on the day you subscribe. The membership will be renewed automatically on the anniversary of the first date of subscription unless written notification of cancellation is received. 

If you fail to pay the instalment due for your Membership Fee or cancel your direct debit partway through the Membership period you will be required to pay all instalments due for the remainder of your Membership Period.

Failure to make payment will result in the Membership, and any course participation or tickets booked, being cancelled.

We reserve the right to amend the price of Membership subscriptions. You will be informed of any change to subscription rates with your renewal letter.

How do I renew my Membership?

 

If you signed up for a recurring annual payment via Direct Debit when you joined, we will renew your membership automatically. We will send you notification of your membership renewal at least 14 days before the debit is due on your account.  

 

If you did not sign up for a recurring annual payment via Direct Debit, you will receive an email to remind you when it's time to renew. You can renew online or by writing to members@artamalgama.com

 

What is the cancellation policy?

 

All our membership plans have a minimum commitment of 12 months. If you do not wish to renew your membership after the year, please email us at least one month before the end of your subscription so we can make the adjustments. You may cancel at any point; however, there will be no refund for any unused months of membership. 

 

You have the right to cancel your membership and receive a full refund within 14 days. Any benefits used within that time must be repaid to Amalgama. We regret that membership cannot be refunded after 14 days of payment being made as it is treated as a donation.

 

You have the right to cancel your membership and receive a full refund within 14 days. Any benefits used within that time must be repaid to Amalgama. We regret that membership cannot be refunded after 14 days of payment being made as it is treated as a donation.

 

If you would like to cancel your membership, please email us: members@artamalgama.com 

 

Can I lend my membership card to someone else?

 

Our members provide vital financial support to Amalgama so we ask that you please don’t lend your membership details to non-members. 

 

If you know someone who would enjoy the benefits of being part of our community, why not gift a membership (hyperlink)?

 

What do you do with my contact details?

 

When you apply for Membership in your own name, or while you remain a Member, we will process your personal data including your name, address and contact details to fulfil our Membership services to you and for our own market research and analysis. 

 

We will send you marketing communication by email to ensure you can make the most of your membership benefits. Should you no longer wish to receive them, you can unsubscribe at any time. Your email will then only be held and used for service messages regarding the administration of your Membership.

 

Should you wish to ask us to provide you with any personal information, we hold about you, correct or request deletion of any data you supplied as a Member, please contact us. Once we have received your request, we will take appropriate steps to answer your request, delete your data or cease from using it in the manner you require. Please note that there may be situations where we are unable to meet your requirements in full.

 

We will hold your information securely but may disclose information about you to any of our employees, officers or data processors (e.g. mailing houses or Direct Debit payment processors) insofar as that is reasonably necessary for the administration of your membership terms and conditions. Otherwise, we will not pass your personal data to third parties without your prior consent.

 

What if I have a question that is not on this list?

 

Please email info@artamalgama.com with any general inquiries and members@artamalgama.com for all membership enquiries. We aim to reply as soon as possible. 

 

Disclaimer 

 

Amalgama has tried to ensure that all the contents of this website are accurate and up to date. However, details are subject to change and regrettably, errors can occur. We reserve the right to amend any information at any time. We will not accept liability for any loss, damage or inconvenience as a result of the use of or inability to use any information on this website. Visitors who use this website and rely on any information do so at their own responsibility and risk. Amalgama takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind; we have no control over the content and availability of any external sites. Several images in this website and in our promotional material have been used by kind permission of our partners and are protected by copyright.

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©2019 by AMALGAMA. 
Amalgama Art Ltd is a non-proft registered in England and Wales.
Registration number: 12277866. 
86-90 Paul Street London EC2A 4NE.

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